Republic of Uganda
National Projects
Implementation Authority

Mandate

• Undertake coordination of the National Development Plan.
• Coordinate the implementation of government policies, programs, and projects.
• Coordinate the monitoring and evaluation of the implementation of government policies and programs.

Service Uganda Centres

Overview

Government of Uganda has embarked on a reform to transform service delivery in the Public Service through establishment of Service Uganda Centres. This is in response to the increased global demand for citizen-centric service delivery strategies.

• Improving customer satisfaction by delivering outcomes based on citizens’ needs, expectations, and preferences at a much less cost.
• Enhancing government visibility, accessibility, and credibility in the eyes of Ugandan citizens.
• Fighting corruption.
• Implementing provisions of existing policy and legal frameworks at National, Regional, and International levels (SDGs, EAC Treaty, Vision 2040, NDP II, NRM Manifesto, Policy Paper on Transformation of Public Service, etc.).

The Ministry of Public Service has the overall mandate of determining policies, structures, and systems for the management of Public Service Institutions and human resources. Issues of structural and systems reforms which directly affect Service Uganda Centres are a responsibility of the Ministry of Public Service.

Service Delivery Problem Analysis

Currently, service delivery in the Public Service is characterized by complicated and cumbersome systems; overlapping and duplicated efforts by MDAs and LGs; lack of transparency; corruption; long queues; inaccessible and costly services; delayed responses; uncoordinated movements; difficulties in sharing information; and mandates-focused service delivery with little regard to recipients.

Establishment of Service Uganda Centres is a deliberate effort by Government to address these challenges.

Vision, Mission, Motto & Objectives

• Vision: Accessible, Efficient and Affordable Public Services
• Mission: To Provide a Comprehensive Range of Integrated Public Services to Facilitate Improved Service Delivery and Social Economic Development
• Motto: Customer Satisfaction is Our Pride

• Improve customer satisfaction by delivering services based on clients’ needs, expectations, and preferences.
• Provide a wide range of integrated services under “just in one go” and “single space”.
• Reduce the cost of doing business in Government Institutions.
• Eliminate corruption in Government Institutions by minimizing interface between service providers and recipients.

Benefits

• Integrated and multiple government services offered to clients under one roof or single space.
• Client-focused services.
• Simplified and user-friendly service delivery systems.
• Reduced cost of doing business in government (time and money).
• Harmonious co-existence and collaboration of sectors and MDAs.
• Increased accessibility, quicker response, and affordable costs.
• Cross-jurisdictional service delivery without losing sight of different mandates.
• Increased revenue to government as a result of more Ugandans having easy access to government services.

About Us

We are a dynamic organization committed to driving effective implementation and coordination of government policies, programs, and projects. Our goal is to achieve sustainable development and contribute to the well-being of our nation and its citizens.

Our Mission:
We are dedicated to the effective coordination, monitoring, and evaluation of government policies, programs, and projects to drive national development and welfare.

Objective:
Ensure effective coordination, monitoring, and evaluation of government policies, programs, and projects.

Contact